Refund policy
Coffee OrdersÂ
Because coffee is a perishable product, we are unable to accept returns on opened bags. If you are unsatisfied with your order for any reason, please contact us within 14 days of receiving your shipment and we will work to make it right.Â
Unopened bags in original packaging may be returned within 14 days of delivery. Customers are responsible for return shipping costs.Â
Damaged, Defective, or Incorrect OrdersÂ
Please inspect your order upon arrival. If your order arrives damaged, defective, or incorrect, contact us within 7 days and we will send a replacement at no charge.
Quality Guarantee
We stand behind every roast. If something is off - flat, stale, or simply not what you expected - reach out. We'll either replace it or issue a store credit. No hoops, no hassle.
Refunds
Approved refunds are processed within 10 business days to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us directly.
Merch & Non-Coffee Items
Apparel (shirts, hats, and similar items) Unworn, unwashed items in original condition with tags attached may be returned within 30 days of delivery. Customers are responsible for return shipping costs. Sale items and gift cards are non-refundable.
Hard Goods (tumblers, mugs, and similar items) Unused items in original packaging may be returned within 30 days of delivery. Customers are responsible for return shipping costs. If an item arrives damaged or defective, contact us within 7 days and we will send a replacement at no charge.
Sale items and gift cards are non-refundable across all categories.Â
Contact 📧 hello@vigilant.coffee